Ensure quick claim settlement process across the country to satisfy the customer.
Provide continuous training & education to all dealers/sub-dealers & technicians nationwide enables them to diagnose the cause of service failure batteries.

Manage the company wide quality activities and compliance of product to the
automotive industry standards, based on customer feedback.
Providing technical lead to shop floor associates, to acquire set quality
standards for product.
Liaise with customers and marketing department to realize the customer
needs, reformat action plans and communicate to appropriate functional
organizations when needed.
Ensure that right product is being delivered to OEM customers through in process
quality control of battery charging and final testing.
Defined processes and developed analytics based system for defective/claimed
batteries and use the output as feedback to achieve short and long term goals.

Responsible for overall Quality Control & assurance of DPL-1 Factory.
Assisting Production team in achieving targets, along with Quality benchmarks.
Targeting productivity with zero defects.
Monitoring of process parameters throughout manufacturing facilities including
(Thermoforming units, extrusion machines, injection molding, sheet metal dies
& welding unit).
Resolution of fault in process/machine/method on the basis of monitored
parameters inc ordination with manufacturing & maintenance teams.
Forecasting in-house defects & service call rates in order to prepare annual KPI’s
(Key Performance indicator) of Quality Department.
Coaching & training workers in their areas to achieve optimum output.

Responsible for overall Quality aspects of ERW (Electric Resistance welded)/ seam
welded Steel pipes & tubing as per desired international standards.
Ensuring that all hot rolled pipes are galvanized as per desired International
Standards & customer requirement.
Recommending to purchase thickness of raw material for pipe making on the
basis of thickness & weight trend.
Responsible for resolving customer complaints, as time to time visits are
performed on different customers to resolve their complaints.

Responsible for monitoring, controlling & maintaining quality level throughout
the manufacturing process of ERW (Electric Resistance Welded)/seam welded
Steel Pipes and Tubing as per International standards.
Auditing of raw materials and products to ensure high standards of quality.
Ensuring that all testing and inspection are carried out as per defined frequency
of desired standards.
Perform RCA (Root Cause Analysis) for customer complaints and to raise
preventive actions to stop repetition of non-conformity in process & product.
Ensuring non-conforming products are identified and placed on restriction.
Training and education of quality team including all quality inspectors & senior
shift in-charges to get optimum results.
Monitoring and implementing HSE Rules and regulations in department as per
clauses defined in ISO 18001.

Responsible for all technical matters related to Engineering development Board
i.e. correspondence & development of production plans & input/output ratios.
Identifying quality issues e.g. defect or non-conformity arising from vendor end
or production line and implementing corrective action plans in co-ordination
with production team.
Ensuring the provision of day to day quality engineering technical support to the
operations team.
Developing a self-policing production quality system, implementing and carrying
out quality checks throughout the various processes and at supplies inwards and
outwards.
Assisting staff in root cause analysis so that issues are not repeated.
Working with relevant departments to develop and maintain a vendor control
quality plan for the provision of best quality raw material.
Designing, developing and maintaining assembly process improvements.